FAQ'S
Frequently Ask Questions
Got Questions
General:
Using a dedicated cellular connection, your system will continue to work, and our monitoring center remains connected even if your phone line is cut, the internet goes down, or even during a power outage. Depending on your system, backup batteries typically last anywhere from 18 to 36 hours
We recommend you call us at 592._______ to have one of our representatives test your system. We’ll have you test your system by arming it and opening a door to send us a signal. Then, that’ll let you know that we’re actively monitoring your system.
Your maintenance plan covers normal wear-and-tear (excluding device batteries), product defects, and equipment failure due to errors in workmanship.
If you’re moving homes or business locations, you can take your security system with you! When you know you’re moving, give us a call at 592.___________ and we’ll set you up with one of our consultants to walk through your new property.
IMON Wireless Solutions Security Inc. services and professional alarm monitoring are available anywhere within Guyana. The location only requires adequate cellular coverage.
No, your service plan through IMON Wireless Solutions Security Inc. covers all your panel communications. There are no additional charges for monthly usage. If you have compatible equipment and an unregistered cellular communicator, then by activating service you will be covered.
Your security system is compatible with the following devices:
Mobile & Tablet
- iPhone with iOS version 10.0+
- iPad with iOS version 10.0+
- iPod Touch with iOS version 10.0+
- Android Phone with OS version 4.4+
- Android Tablet with OS version 4.3.2+
- Windows Phone with OS version 8.1+
- BlackBerry Devices with OS version 4.2.1+ (excluding BB10+)
- Curve
- Pearl
- Bold
- 8800 Series
- Amazon Kindle Fire
Wearables- Apple Watch
- Pebble Watch
Other
- Amazon Fire TV & Stick
- Amazon Echo (Alexa)
- Apple TV (4th Generation)
Security
Communication failures are associated with radio devices on your system. They occur when power has been shut off, alarm radio signals aren’t working, and the backup battery has lost its charge. Check all your circuit breakers to ensure the unit has A/C power. If there was an extended power failure and it has been restored, try clearing the message on your panel by performing the normal reset procedure for your alarm panel. If you are experiencing regular communication failures, call today to schedule a maintenance request at 5922318813.
Ambush codes are meant to be used when you’re forced to disarm your system by an intruder. Entering this code into your panel disarms the system normally while also sending an ambush signal to our monitoring center. Upon receiving this signal, we’ll immediately dispatch the police to the site.
All doors and windows with alarm protection must be closed before you’re able to arm your system. Make sure there isn’t any movement in the range of your motion detectors as this can also prevent the system from arming. If issues with arming continue, contact us at 592______________.
IWSS Inc.is compatible with equipment made by DSC, GE Security, Interlogix, Qolsys and 2GIG. Wireless sensors and communication technology make it very simple to upgrade, and there is no need to open walls or run wires to get the most cutting-edge solution.
Your service provider can work with you to get the most out of your existing equipment while bringing your system up-to-date.